EMPLOYEE EXPERIENCE MANAGEMENT (EXM): A SYSTEMATIC LITERATURE REVIEW

Abstract

Employee Experience Management (EXM) has gained significant importance in contemporary organizational research and practice due to its profound impact on employee well-being, engagement, and overall organizational performance. This systematic review analyzed existing research on EXM, focusing on its influencing factors, outcomes on employees and organizations, and implications for organizational effectiveness. Following PRISMA guidelines, an extensive literature search was conducted on Scopus and Web of Science databases, resulting in 85 selected research articles from the last 25 years. These articles were divided into four themes: Employee Wellbeing and Health, Employee Engagement and Recognition, Technology, and Factors Influencing EX, like Organizational Culture and Leadership, Work-life Balance, and Opportunities for Growth and Development. The review found that employee experience is a multi-dimensional concept, encompassing emotional, cognitive, and behavioral elements of the employee-organization relationship. Positive employee experiences were consistently associated with higher job satisfaction, increased engagement, reduced turnover, and improved organizational performance. EXM was identified as a multifaceted construct, involving physical, emotional, and technological aspects of an employee's journey within the organization. The synthesis of research findings highlighted the positive associations between EXM and key organizational outcomes, such as enhanced employee engagement, job satisfaction, organizational commitment, and reduced turnover rates. However, the review acknowledged limitations, as the search was limited to specific databases. Future research could explore other avenues to gain a more comprehensive understanding of EXM.

Keywords: Employee Experience, Employee Experience Management