A STUDY ON THE IMPACT OF QUICK COMMERCE DELIVERY APPS ON THE PHYSICAL AND MENTAL HEALTH OF DELIVERY WORKERS IN CHENNAI CITY
Keywords:
Quick Commerce, Delivery Apps, Delivery Workers, Physical Health, Mental Health, Occupational Health, Work Stress, Gig Economy, Worker Well-being,Abstract
This study examines the impact of quick commerce delivery apps on the physical and mental health of delivery workers in Chennai City. With the rapid growth of quick commerce services, delivery workers face intense work pressures, long hours, and challenging conditions that may affect their well-being. Using a quantitative research design, data were collected from 220 delivery workers through a stratified random sampling approach. The study explores common physical ailments, such as musculoskeletal pain and fatigue, as well as mental health challenges, including stress and anxiety related to tight delivery schedules and job insecurity. Findings reveal that work-related factors like long hours, inadequate rest, and unsafe environments significantly contribute to health problems among delivery workers. The study highlights the urgent need for improved occupational health policies, enhanced safety measures, and robust mental health support systems within the quick commerce sector. Addressing these issues is essential to ensure the sustainability and efficiency of delivery services while safeguarding workers’ health and welfare.
